You may receive a "Data Alert" email from the ChannelMix team letting you know that we lost the ability to access data. Typically this happens for two reasons:
We Lost Authorization:
This happens when we try to request data from the impacted API and it tells us we aren't authorized to access your data. What are some common reasons this happens?
- A username and/or password changed
- The person's account we were using to access data left the company
- Our access expired. Some APIs requires periodic re-authentication with the same username and password to re-establish our connection. Unfortunately this is outside of our control and is API dependent.
We Lost Permission:
This happens when we try to request data from the impacted API and it tells us that our connection works, but we don't have permission to the specific account we're asking for. What are some common reasons this happens?
Changes to permission in the connected source’s user interface
Accounts being deleted in the connected source’s user interface
Accounts marked as delinquent in the connected source
Lack of activity or spend in the connect source
In either case, we can resolve this issue by reconnecting the data source. Instructions for this can be found here.