ChannelMix Monitor | Overview
Lauren Lovvorn
Overview
ChannelMix Monitor is a new tab added to all of your dashboards and provides "a look under the hood" of all the data that powers your solution. It can be used to detect discrepancies and provide an actionable solution to resolve issues quickly and in most cases, it's entirely self-serve.
Dataset Status Section
The questions answered in this section of the dashboard include:
- Did my data refresh today?
- Did my dashboard refresh today?
- Is there a connection issue with my data?
- What ChannelMix OneView feeds my dashboard?
Datasets
The first think you see in your Dataset Status section is the name of the OneView(s) powering your dashboards. These are exactly what they sound like - all of your data aggregated into one single view (think of a giant spreadsheet with all of your data sources).
Dashboard Status
On your ChannelMix Monitor, you can see the status of your dashboard in the top right. Below you can read about the various statuses and what to do if there is a possible action to remedy any issues.
Click to Learn about Dashboard Statuses
Updated
The data and the dashboard have both refreshed today.
Updated but dataset was not fully updated
The dashboard has refreshed today, but the dataset was not fully updated. Therefore, your dashboard may not be reflecting the most current data.
What to do:
-
- Refresh the dashboard, or if you have a Viewer license in Tableau, reach out to our team to refresh your dashboard.
Outdated
There is a problem with your data.
What to do:
-
- Check the Dataset Status.
Dataset Status
Let’s take a look under the hood of your dashboard! Each of our dashboards is powered by what we at ChannelMix call a OneView. A OneView is exactly what it sounds like - all of your data aggregated into just a single view! Think of one giant spreadsheet with the data compiled from different sources all in one unified location.
In ChannelMix Monitor, you can see the name of your dataset and freshness status. Below you can read about the various statuses and what to do if there is a possible action to remedy any issues.
Click to learn more about dataset statuses
Updated
Everything is up-to-date! If you think it is not, click here to explore the individual data sources.
Updated, but may disabled schedules
Everything we expected to refresh has refreshed. However, there may be additional datasets that are disabled.
What to do:
-
- Explore the data sources below in the Data Source & Status section to see which data source is disabled. If it is one you did not expect, visit ChannelMix Control Center to ensure that your credentials are up-to-date.
Disabled
The dataset did not refresh. It looks like you once had a connection or connections with an activated datasets, but for some reason it is no longer working.
What to do:
-
- Continue exploring in the Monitor dashboard to see if a credential issue is listed.
- Visit ChannelMix Control Center to ensure that your credentials are up-to-date
- Make sure you have activated datasets associated with your connected data sources (see ChannelMix Platform | Dataset Activation).
- If you still cannot see an issue, submit a ticket for us to investigate.
Not Connected or Activated
You either do not have any established data source connections in ChannelMix Control Center, or you do not have any datasets activated for those data source connections.
What to do:
-
- Visit ChannelMix Control Center to ensure that your credentials are up-to-date and you have activated datasets associated with them (see ChannelMix Platform | Dataset Activation).
Outdated
Your datasets are not fully updated today (note datasets are refreshed overnight each day).
What to do:
-
- Check the Data Source & Status section for the status for individual data sources.
- Check back later, giving the data more time to refresh.
Data Source and Status Section
The questions answered in this section include:
- What data sources are connected?
- Is the data source fully activated?
- Do my data sources have a connection issue?
Once you click a dataset status, you can see all the data sources that could potentially power your dashboard. By clicking on an individual data source, you can see the datasets associated with that data source. Below you can read about the various statuses and what to do if there is a possible action to remedy any issues.
Click to learn more about data source statuses
Updated
Everything is up-to-date!
Updated, but may not be fully activated
Everything we expected to refresh has refreshed. However, there may be additional datasets associated with this data source that are not activated.
What to do:
-
- Sometimes we have multiple datasets that need to be activated because they may be measuring different things (see Data Explained | Why does ChannelMix OneView separate campaign performance and conversion data?). If you are unsure if a dataset should be activated, check the data overview from our product pages.
Updated, but may have disabled schedule
Everything we expected to refresh has refreshed However, there may be additional datasets that are disabled.
What to do:
-
- Continue exploring in the Monitor dashboard to see if a credential issue is listed.
- Visit ChannelMix Control Center to ensure that your credentials are up-to-date
- Make sure you have activated datasets associated with your connected data sources (see ChannelMix Platform | Dataset Activation).
- If you still cannot see an issue, submit a ticket for us to investigate.
Not Connected or Activated
You either do not have any established data source connections in ChannelMix Control Center, or you do not have any datasets activated for those data source connections.
What to do:
-
- Visit ChannelMix Control Center to ensure that your credentials are up-to-date and you have activated datasets associated with them (see ChannelMix Platform | Dataset Activation).
Disabled
This data source did not refresh. It looks like you once had a connection or connections with an activated datasets, but for some reason it is no longer working.
What to do:
-
- Continue exploring in the Monitor dashboard to see if a credential issue is listed.
- Visit ChannelMix Control Center to ensure that your credentials are up-to-date
- Make sure you have activated datasets associated with your connected data sources (see ChannelMix Platform | Dataset Activation).
- If you still cannot see an issue, submit a ticket for us to investigate.
Outdated
The data source did not fully refresh. There may or may not be an issue.
What to do:
-
- Click the data source to learn more about the issue within the dashboard.
Outdated, issues exist
There is an issue with your data source refresh to fail.
What to do:
-
- Click the data source to learn more about the issue within the dashboard.