What is ChannelMix's SLA policy?
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Priority: Critical and needs attention within the next few hours
A member of the ChannelMix team will review all requests and provide an initial response within four (4) business hours. Most requests within this priority will be resolved within two (2) business days. If the critical issue cannot be resolved within two business days, our support team will keep you informed.
Please note this priority will incur a $200 fee. If we find that the issue is caused by an error made by the ChannelMix team, the fee will be waived.
Priority: I can't move forward until this issue is resolved
Most requests with this priority will be resolved within five (5) business days.
Priority: An issue is slowing me down
Most requests with this priority will be resolved within six (6) business days.
Priority: I have a non-urgent question
Most requests with this priority will be resolved within seven (7) business days.