Getting Started

Policies and Procedures

• Alight Analytics Data Security Policy
• Personally Identifiable Information Policy

Onboarding

• ChannelMix User Group Slack Community
• ChannelMix Control Center versus ChannelMix Help Center

Connecting to ChannelMix

• WhatConverts | How to Connect
• Accessing Your Amazon Redshift Credentials
• How to Connect ChannelMix to Power BI
• How to Connect ChannelMix to Tableau Desktop
• How to Connect ChannelMix to R Studio

Ticketing Center

• Request Statuses: What are they and how do they work?
• How do I submit a new ticket?
• How do I get other members of my team signed up to submit tickets?
• How do I view the support tickets I've submitted?
• Request Priority: Normal vs Urgent

ChannelMix Utilities

• ChannelMix Monitor | Connection Failure Notifications
• ChannelMix Monitor | Data Freshness
• ChannelMix Monitor | Anomaly Detection